Whatsapp Twilio
Create WhatsApp Twilio Integration
By configuring this integration, the system will be able to communicate with users through WhatsApp, manage conversations, and automatically close inactive chats according to the defined rules.
Endpoint: POST/integrations
Request Body
| Field | Type | Description |
|---|---|---|
| integration | integer | Unique identifier of the integration type to be configured. |
| data | object | Configuration object containing service-specific parameters. |
| data.changeKeys | boolean | Indicates if the system should automatically map field keys during data exchange. |
| data.phone_number | string | The WhatsApp phone number associated with the Twilio account that will send and receive messages. |
| data.autoclose_hours | integer | Number of hours of inactivity after which the conversation will be automatically closed. |
| data.autoclose_minutes | integer | Additional minutes of inactivity before the conversation is automatically closed. |
| data.send_autoclose_message_minutes | integer | Number of minutes before the conversation closes when a warning message will be sent to the user. |
| data.autoclose_message | string | Message sent to notify the user that the conversation will soon be automatically closed due to inactivity. |
| data.post_autoclose_message | string | Message sent after the conversation has been automatically closed. |
Request Example
{
"integration": 6,
"data": {
"changeKeys": false,
"phone_number": "21 99999-9999",
"autoclose_hours": 23,
"autoclose_minutes": 1,
"send_autoclose_message_minutes": 10,
"autoclose_message": "The conversation will be automatically closed due to inactivity.",
"post_autoclose_message": "This conversation has been closed. Please start a new message if you need further assistance."
}
}Response Example
{
"id": 101,
"data": {
"changeKeys": false,
"phone_number": "21 99999-9999",
"autoclose_hours": 23,
"autoclose_message": "The conversation will be automatically closed due to inactivity.",
"autoclose_minutes": 1,
"post_autoclose_message": "This conversation has been closed. Please start a new message if you need further assistance.",
"send_autoclose_message_minutes": 10
},
"integration": {
"id": 6,
"name": "Whatsapp Twilio",
"description": "integrations.whatsapp_twilio.description",
"category": "integrations.whatsapp_twilio.category",
"slug": "whatsapp_twilio",
"created_at": "2025-06-17T15:40:10.459Z",
"updated_at": "2025-06-17T15:40:10.459Z",
"media": []
},
"status": "active",
"created_at": "2026-03-12T20:46:40.548Z",
"updated_at": "2026-03-12T20:46:40.558Z"
}Response Fields
| Field | Type | Description |
|---|---|---|
| id | integer | Unique identifier of the created integration configuration. |
| integration | integer | Identifier of the integration type configured. |
| status | string | Current operational status of the integration. • active: Enabled and operational. • inactive: Currently disabled. |
| data | object | An object containing the applied configuration parameters. |
| created_at | datetime | ISO 8601 timestamp indicating when the integration was created. |
| updated_at | datetime | ISO 8601 timestamp indicating the last update to the configuration. |